Everything HostFlow does

The core of HostFlow: a booking assistant that runs on your own WhatsApp number and Instagram account, so no guest waits hours for a reply.

• Automated greeting, in the guest's own language (auto-detected and translated)
• Villa picker for owners with more than one property
• Real-time availability check and instant price quoting
• Guest-count handling, including requests above the normal limit (owner-approved, with an optional extra charge)
• Price negotiation — guest offers, you accept / reject / counter, right from a push notification
• Booking confirmation with an instant payment link
• Stay extension, early check-in, and late check-out requests (checked against adjacent bookings, fees applied automatically)
• Guest ID/KYC document upload via a tokenised link — no login needed
• In-stay guest menu — photos, location, amenities, house rules, FAQ
• AI-answered free-text questions, grounded in that villa's own FAQs and policies
• Extra/add-on ordering (breakfast, airport pickup, anything you define per villa)
• Cancellation requests, with your refund policy applied automatically
• Waitlist — guests are notified the moment a fully-booked date frees up
• Issue/complaint reporting, any time during a stay

Included on every plan, no extra cost — most owners would otherwise pay separately just for this.

• Your own branded page: hostflow.co.in/v/your-villa-name
• A real, click-to-pick availability calendar — guests see open dates, not a guessing game
• Instant price quote for any date range
• Full self-service booking and payment — a guest can book and pay without ever messaging you
• Zero commission on anything booked through it

A full templated messaging system, scheduled automatically per booking and editable per property.

• Booking confirmation
• Welcome message — sent automatically the morning of check-in
• Check-in reminder
• Check-out reminder
• Balance payment reminder
• Feedback / review request, sent after checkout
• Any reminder can be manually resent if needed

One real calendar behind everything, so a double-booking is structurally impossible, not just unlikely.

• Two-way OTA calendar sync (Airbnb, Booking.com, and others via iCal)
• Manual logging of bookings made directly on an OTA, with commission tracked automatically
• Manual owner/maintenance calendar blocks
• Weekday, weekend, and seasonal rates, plus overrides for specific dates
• A rate quote-preview tool, to test pricing before it goes live
• Full booking lifecycle: draft → confirmed → checked-in → completed / cancelled
• Cancellation handling with your choice of outcome (refund / credit / no refund), refund % driven by your own policy

Proper accounting documentation generated automatically, not bolted on afterward.

• A GST tax invoice, or a regular bill of supply if you're not GST-registered — your choice, set once in your billing profile and applied to every booking automatically
• Credit notes
• Invoices and credit notes delivered directly to the guest over WhatsApp/Instagram, as a hosted printable link
• Guest store credit (refunds-as-credit, discounts)
• Security deposit collection and refund tracking
• Expense tracking — one-off and recurring (rent, salaries, subscriptions)
• Your own billing profile (GSTIN/company details, when applicable) used on every invoice
• A proper GST invoice from HostFlow for your own subscription fee, too
• Bring your own Razorpay account — payments go straight to you, no HostFlow commission
• Manual/offline payment recording (e.g. cash collected at check-in)

Know which channel is actually worth the commission.

• Revenue, occupancy, and profit, broken down by property
• Breakdown by channel — direct vs. Airbnb vs. Booking.com vs. others
• CSV export of bookings

Built for more than a one-person operation.

• Caretaker/staff accounts, scoped to only the properties they work at
• An owner-decision inbox for price offers and extra-guest requests, with push notifications (including one-tap Accept/Reject/Counter)
• Guest ID document review (verify/reject)
• Issue/complaint tracking (open → in progress → resolved), reportable by guest, owner, or caretaker
• Caretaker mobile tools: today's check-ins/check-outs, balance collection at check-in, ID capture, issue handling
• A decision log on every conversation — see exactly what was decided, and why

The bot never pretends to be a human, and hands off to you exactly when it should.

• Owner takeover — pause the bot on any conversation and reply personally, resume automation anytime
• AI-generated conversation summaries — catch up on a long guest chat instantly
• A lead pipeline — every enquiry tracked with status, manually convertible into a booking

Bring past guests back without starting from zero each season.

• WhatsApp marketing campaigns to past guests
• WhatsApp message template management — submit templates to Meta for approval from inside the app
• A prepaid marketing wallet to fund campaign sends
• Guest review collection — a no-login, tokenised review link, and reviews displayed on your booking page

The unglamorous stuff, done properly.

• A guided "Get started" checklist on the dashboard
• Property photo management
• 14-day free trial on every plan, no card required
• Encrypted-at-rest storage for every connected credential (WhatsApp, Instagram, Razorpay)
• Automated nightly database backups
• Guest ID documents auto-deleted 30 days after checkout — we don't keep what we don't need
• A clear privacy policy, terms, and a self-service data-deletion page